UC Merced
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Ombudsperson II
Job Category:   Managerial/Professional
Unit:   Chancellor's Office
Position Code:   SCO7092B
Status:   Closed
Closing Date:   03/28/2017
Salary:   $45,000 - $60,000
Location:   Merced
Background check:   Background check and fingerprinting may be required

The University of California, Merced, is the newest of the University of California system’s 10 campuses and the first American research university built in the 21st century. With a little more than 7,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor’s, master’s and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, and supports the economic development of Merced and the region.

In Fall 2016, UC Merced broke ground on a $1.3 billion public-private partnership that is unprecedented in higher education. The Merced 2020 Project will nearly double the physical capacity of the campus by 2020, enhancing academic distinction, student success and research excellence. UC Merced is also building the Downtown Campus Center, a $33 million, three-story administrative building in the heart of Merced.

The Assistant Ombudsperson serves as the initial, and sometimes sole, contact for students, staff and faculty seeking assistance from the Office of Ombuds Services. Using independent judgment, maintaining a superior level of professionalism and initiative, adheres to the International Ombudsman Association (IOA) Standards of Practice of confidentiality, informality, neutrality and independence. The Assistant Ombuds will primarily serve the UC Merced student community and provides conflict resolution services on cases of moderate complexity.

Duties include: Assesses callers'/visitors' situations and needs and either prepares the caller/visitor for phone call or in-office appointments by helping them organize their thoughts, or, independently, provides sufficient guidance at the time of contact and/or may refer callers/visitors to other campus resources. Uses skills as a professional with adequate understanding of industry practices and campus policies and procedures for resolving a wide range of issues. Assesses and demonstrates independent judgement in selecting methods and techniques for obtaining solutions and opening the channels of communication in resolution of conflict. Provides analytical and programmatic input, identifies and analyzes problem trends and organizational issues brought to the office for use in annual reports. Independently makes regular presentations publicizing the office as well as prepares and delivers workshops and trainings related to conflict resolution and may assist in training program presentations of University Ombuds as requested. Provides website content management and maintenance of the Office of Ombuds Services website. Performs administrative responsibilities including: budget oversight, purchasing, data gathering analysis (ex. reporting campus trends), proposing procedural or system changes, outreach, coordination, report preparation, training material preparation and inventory control.

Qualifications:   • Bachelor's degree in related area plus one year of related experience.

• Moderate understanding of all applicable laws, rules, regulations, policies and procedures, research methods, techniques, and/or sources of information.

• Skills to understand the risk and liability issues of a large, complex academic and research institution, including the principles of university governance and academic freedom.

• Skills to identify issues and provide effective options, recognizing policy, legal and practical implications.

• Skills with interpersonal communication to work effectively with a broad range of diverse populations within a complex and multi-layered organization, including effective listening, discernment, empathy and sensitivity skills.

• Strong organizational skills; and computer skills, including Microsoft Word, Excel and PowerPoint.

• Skill in collecting and organizing relevant statistical data to develop and analyze quantitative data for the preparation of the office’s annual reports.


• Advanced degree in related area (counseling, dispute resolution, etc.).
• Knowledge of UC, including personnel and financial areas.
• International Ombuds Assn. and/or conflict resolution courses/certification.
• Introduction to Mediation training course or equivalent.
• Marketing, design and/or presentation skills with experience facilitating workshops.
To Apply:   Click on the link below to use our new on-line application system.

If you do not have internet access you may mail your application, resume, and cover letter to: University of California, Merced, 5200 North Lake Rd., Merced CA 95343. Please list the job number on the subject line.

NOTICE: This position is not open. We are not accepting applications at this time.

    The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.

For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct.

As of January 1, 2014 the University of California, Merced will be a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at

E-Verify: Effective September 8, 2009, all employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.
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For information on the comprehensive benefits package offered by the University of California visit:

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