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Ombuds Officer
    Staff - Career

This is a 40% appointment.
Work hours to be determined.
Percentage of Time 40%

President's Executive Office
Location: Oakland, CA

Salary commensurate with experience.

Successful completion of a background check is required for appointment to this critical position.


The Ombuds Officer ensures that members of the University of California Office of President (UCOP) community receive fair and equitable treatment in matters of concern or complaint. By supplementing, not replacing, the existing University resources for conflict resolution, the Obmuds Officer initiates and sustains programs to actively engage staff and senior managers in dialog, negotiation and problem solving. This position serves as a resource for senior officials in formulation of UCOP policy and procedures, raising issues that may surface as a result of a discrepancy between the stated goals of the University and actual practice. Additionally, the Ombuds Officer maintains involvement in community and staff outreach and education, developing alternative mechanisms for dispute resolution, including the design and provision of training programs for the UCOP community in conflict resolution.

Provides impartial, informal, independent and confidential conflict resolution services to all members of the UCOP community. Responsible for program administration and/or management and independently establishes priorities, goals and objectives, and develops outreach activities and training on conflict resolution. Provides recommendations for institutional policy and/or procedural changes. Having wide-ranging experience, uses concepts in conflict resolution and UCOP objectives to resolve the most complex issues with UCOP-wide impact. Works on most complex issues with little or no precedent where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to UCOP plans and objectives. Is considered a subject matter expert at UCOP and often recognized as an expert externally in the industry.


Open until filled.

Job Duties

With independent responsibility for program administration and management, provides impartial, informal, independent and confidential conflict resolution services to staff engaged in conflicts and disputes.

Utilizing conflict resolution and mediation techniques and skills, works with individuals and/or groups to present a range of options to resolve conflicts and disputes that impact their professional and personal lives, including complex and/or difficult cases. These options may include multiple levels of resolution and collaboration with various departments and services. Adheres to and promotes Ombuds' standards of practice and code of ethics.

Coaches individuals on communication skills, giving feedback, using non-defensive language, presenting detailed and coherent information, being proactive and exploring best and worst case scenarios. Assists in clarifying location policies and procedures and how to navigate the organizational


• Bachelors degree in related area and/or equivalent experience/training.

• At least 8 years of Ombuds experience working in an academic environment.

• Expert knowledge of the nature of conflict and conflict resolution and mediation techniques and principles and expert skill in developing effective options for alternative dispute resolution.

• Expert knowledge of the appropriate role of the Ombuds, the code of ethics and standards of practice.

• Thorough understanding of UCOP, its mission, vision, goals, objectives, resources, infrastructure, policies, procedures, and practices.

• Thorough understanding of all applicable laws, rules, regulations, policies and procedures, research methods, techniques, and/or sources of information.

• Expert conflict resolution and mediation skills and expert skill in developing effective options for conflict resolution.

• Skills to understand the risk and liability issues of a large, complex academic and research institution, including the principles of university governance and academic freedom.

• Skills to identify issues and provide effective options, recognizing policy, legal and practical implications.

• Expert interpersonal communication skills to work effectively with a broad range of diverse populations within a complex and multi-layered organization, including effective listening, discernment, empathy and sensitivity skills.

• Skills in research/assessment, critical thinking, analysis and problem-solving.

• kills in analyzing statistical data to provide institutional feedback regarding trends, practices, policies, procedures, et cetera.

• Expert training and facilitation skills.

• Skill to work collaboratively to build and sustain highly effective and positive relationships at all organizational levels in order to promote systemic change.

• Expert skills in strategic inquiry, diplomacy and coaching.

• Strong leadership and collaboration skills.

• Expert presentation skills, group process and facilitation skills and skills in developing and delivering effective training programs and presentations.

•Advanced Degree preferred.

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