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Student Technology Consultant - Senior
Job Category:   Computing/Information Technology
Unit:   Information Technology
Position Code:   TINT8138A
Status:   Closed
Number of positions open:   1
Hours per week:   10-15
Closing Date:   07/24/2018
Salary:   $13.00
Location:   Campus Site

The Help Desk STC Supervisor will train other STC's to serve as a first point of contact by answering questions, providing information, and troubleshooting computing problems (i.e. hardware, software, network) for student, staff, and faculty customers. The STC Supervisor will be expected to manage the creation and updating of documentation, and complete and assign project work. General duties will include but are not limited to the following

*Train STCs on IT Help Desk Processes
*Maintain IT Help Desk Documentation for students
*Evaluate STC’s performance and make suggestions to STC’s
*Perform project duties as given by Supervisor
*Keep flash drives updated
*Audit ticketing system frequently - Keep an eye on work orders set to expire soon, Follow up with the staff who entered them, Dorm runs (assigned to you), Train STC’s on how to use

*Update bi-weekly scheduling with staff Supervisor
*Update STC Group on changes in IT Help Desk procedures
*Monitor and Supervise task lists, projects and Service-Now
*Delegate project duties to HD STCs
*Facilitate Weekly Mandatory meetings
*Disciplinary process - Policy, Write-ups, Meeting with STCs , Further action

*Confluence - Create new pages for documentation and meeting notes, Update as necessary, Work with staff to create new processes

Qualifications:   • Demonstrated ability of a thorough understanding of UCM IT practices and procedures within the IT Help Desk
• Ability to work independently and with groups on tasks and projects
• Ability to lead projects as well as identify and recommend process improvement opportunities
• Ability to work with minimal supervision and on a tight schedule
• Demonstrated ability to lead mandatory meetings
• Demonstrated great communication skills to both STCs and Supervisor
• Demonstrated interpersonal and customer service skills.
• Problem solving and critical thinking skills to diagnose and resolve problems
• Intermediate skills with common software applications (Microsoft Office, internet browsers, PDF readers).
• Experience with wireless network configuration is desirable
• Experience with the LINUX and Macintosh OS X operating systems is desirable
• Ability to explain computer concepts to a diverse audience with patience, tact, and diplomacy
• Ability to work independently and with groups on tasks and projects.
To Apply:   Apply on-line

NOTICE: This position is not open. We are not accepting applications at this time.

As of January 1, 2014 the University of California, Merced will be a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at

    The University of California at Merced is an affirmative action/equal opportunity employer with a strong institutional commitment to the achievement of diversity among its faculty, staff and students.
For more information:   Contact: Rosemary Braden at rbraden@ucmerced.edu

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